37bd Privacy Policy —
Your information is safe with us

37bd collects two types of information from you — what you provide directly, and what is automatically gathered through your use of the platform.

Directly Collected Data:

• At registration: full name, date of birth, email address, mobile number, and residential address.
• For KYC verification: a copy of your National ID, passport, or driving license.
• Payment Details: bKash/Nagad/Rocket numbers or bank account information — stored in fully encrypted form.
• Information from conversations when you contact our customer support team.

Automatically Collected Data:

• IP address, device type, operating system, and browser information.
• Pages visited on the platform and time spent on each.
• Gameplay and betting log data.
• Login time, logout time, and session details.

37bd uses your data only for specified purposes. We never sell or rent your information to third parties without your consent.

37bd will never send you marketing messages without your consent. You can unsubscribe from marketing emails or SMS at any time.

Your data is stored on 37bd's secure servers. Even after account closure, certain data may be retained for a specified period as required by law.

• Account Information: Up to 5 years after account closure.
• Transaction Records: Up to 7 years, in accordance with financial regulatory requirements.
• KYC Documents: 5 years, as required by law.
• Game Logs & Betting History: 3 years for dispute resolution.
• Customer Support Conversations: 2 years.

Once the retention period expires, your data is securely deleted or anonymized so you can no longer be identified.

37bd shares data with third parties only in limited circumstances, which include:

• Payment Providers: Only the information necessary to process transactions is shared with bKash, Nagad, Rocket, or your bank.
• KYC Partner: Licensed third-party services may be used for identity verification.
• Game Providers: Only minimal data is shared for game operation purposes.
• Legal Authorities: 37bd is legally required to share information when directed by a court order or government authority.
• Anti-Fraud System: Log data may be shared with security partners for fraud prevention purposes.

37bd's website and app use cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Performance Cookies: To monitor platform performance and functionality.
• Functionality Cookies: To remember your language preference, theme, and other personal settings.
• Analytics Cookies: For analyzing platform usage — while keeping your identity anonymous.

Cookies can be disabled through your browser settings, though doing so may affect certain features of the platform.

Under 37bd's privacy policy, you have the following rights:

• Right to Access: You may request to know what information 37bd holds about you.
• Right to Rectification: You can correct any inaccurate or outdated information.
• Right to Erasure: You may request the deletion of any data that is no longer needed beyond legal obligations.
• Right to Object to Data Processing: You may object to the use of your data for specific purposes.
• Right to Data Portability: You can request a copy of your data in a machine-readable format.
• Right to Opt Out of Marketing: You can opt out of promotional messages at any time.

37bd uses industry-standard security technology to protect your data. Our security framework includes:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): Add an extra layer of security to your account.
• Firewall & Intrusion Detection: Prevents unauthorized access to our servers.
• Regular Security Audits: Systems are audited by independent third-party experts.
• Restricted Staff Access: Only authorized personnel have access to sensitive information.
• Data Backup: Regular encrypted backups are maintained.

In the event of a security breach, 37bd will notify affected users within 72 hours as required by law and take all necessary action.

37bd is an 18+ platform. We do not knowingly collect any information from users under the age of 18.

Age verification is mandatory at registration. An account will not be activated until age is confirmed through the KYC process.

37bd reserves the right to update this Privacy Policy as needed. For significant changes, we will notify you via email or an in-platform notification.

• The date of any changes will always be noted at the top of the page under "Last Updated".
• Continued use of the platform after any policy update will be considered acceptance of the revised policy.
• If you do not agree to the changes, you may close your account and request that your data be deleted.

For any questions or concerns about our Privacy Policy, please get in touch with us:

• Email: support@37bd.ws
• Website: 37bd.ws
• Response Time: Within 30 business days